Bill Bauer says he and his wife noticed that Southwest Airlines canceled two flights from Fort Myers to Pittsburgh Sunday.
Only one flight remained, Flight 3897, and Bauer says it appears that flight also carried passengers from the other canceled flights. The end result was something that made him uncomfortable: no social distancing.
“We got to the gate, and it looked pretty full, and we asked the lady if it was filled and it was,” he said.
Bauer shared pictures with Pittsburgh’s Action News 4, showing how closely passengers were seated to one another, creating health concerns.
Southwest issued a statement regarding their safety protocols amid the spread of the coronavirus:
The safety of our customers and employees remains our uncompromising priority. In light of the availability of empty seats on most flights during this time, customers are invited to space out to support social distancing. Southwest offers an open seating policy (no assigned seating) which supports easier physical distancing onboard our aircraft. Additionally, customers traveling with Southwest are encouraged to wear personal proactive equipment, such as masks and gloves. Since we are operating in unprecedented times, we will continue evaluating and evolving our policies and implement any procedures needed to support social distancing and the well-being of our valued customers and employees.