Would-be concertgoers shelled out hundreds of dollars on shows that have now been postponed by the coronavirus pandemic. And many of them aren’t getting a chance to receive a refund. | Mariano Regidor/Redferns

All my concerts were postponed by the coronavirus, so why can’t I get a refund? It’s complicated.

When Jess Noé logged on early one February morning to buy tickets to a highly anticipated My Chemical Romance reunion show, she was prepared to pay up. My Chemical Romance, a band deified by lovers of 2000s emo, hadn’t played live since its breakup in 2013, and there was no promise that the band would play any more shows after the select dates it announced as part of its short 2020 reunion tour. Jess had to see MCR, and she had to see them from the best seats possible.

What Jess hadn’t prepared for