//Call center employees work long hours to help unemployed during coronavirus pandemic

Call center employees work long hours to help unemployed during coronavirus pandemic

The South Carolina Department of Employment and Workforce has received thousands of calls per day since mid-March.On one end of the phone is someone who has lost their job and is seeking help filing for unemployment. On the other is a claim specialist working to make sure that caller is paid what they are owed.Sherry C. has answered those calls for 12 years.She typically works